e-Capsule™ Private Mail USB-U3

No. The e-Capsule™ PM application uses standard protocols to send and receive emails and therefore it is compatible with all email clients typically used (such as Microsoft® Outlook, Outlook Express and the like). One of the main security features of e-Capsule™ Private Mail is the ability to store emails in encrypted format as they are received, regardless of whether they were sent encrypted. However, when sending emails the e-Capsule™ Private Mail application will not automatically sign or encrypt the messages unless explicitly requested by the user.

Yes, you can configure any number of separate email accounts with e-Capsule™ Private Mail and access each of them separately. In e-Capsule™ Private Mail each email account is assigned a different Profile with its own preferences, settings and mailbox.

To create a new email Profile, you need to:

• Go to the Options menu and select Create Profile.

Please be aware that some web mail accounts may not be enabled for POP3 access.

All email Profiles of e-Capsule™ Private Mail can be either freely accessed or can be protected by using a secret passphrase. You can enable the passphrase protection on any Profile by selecting the Protect Profile with Passphrase option from the General Settings window displayed under: Options » Preferences.

At startup, the e-Capsule™ Private Mail application attempts to load and display the mailbox of the default email Profile. If the default Profile is protected, the application will prompt the user to enter the Profile passphrase. If one enters a wrong passphrase for over three consecutive times, the e-Capsule™ Private Mail application will quit and reset the default Profile selection. The next time you run e-Capsule™ Private Mail, you will be asked to select a new default Profile among the list of existing Profiles.

Thus you can easily choose another Profile which has no passphrase protection or for which you remember the passphrase. This will allow you to use the application, but it will not solve the problem of accessing the mailbox of the previous default Profile for which you couldn't recall the passphrase. In other words, the profile protection feature applies only to each individual Profile and protecting the default Profile doesn't safeguard access to all the other Profiles.

There is no possible way to recover the mailbox of a protected Profile for which you cannot remember the passphrase. The only alternative is to delete the Profile and create it again from scratch.

You should consider that not all web mail accounts allow free POP3 usage (e.g. Yahoo mail provides POP3 access only if you operate with a paid account). Therefore, your web mail account may have some restrictions for POP3 usage. For example, it may be enabled only when connecting using your Internet Provider's modem or only after you proper configure the POP3 access in the settings of your web mail account (see below for a specific example on how to use a Gmail account).

Yes, the e-Capsule™ Private Mail client allows you to use your Google Gmail account, with the advantage that you will not have to necessarily use a web browser to send/receive letters via your Gmail account.

To configure e-Capsule™ Private Mail to work with Gmail you will need to follow these simple steps:

STEP1: First of all you have to enable POP3 access for your Gmail box in the Settings of your Gmail account. To do this, simply login to your Gmail account via any web browser and then go to:
Settings » Forwarding and POP and select:
Enable POP for all mail (even mail that's already been downloaded) or
Enable POP only for mail that arrives from now on and save changes.

STEP2: Go to the e-Capsule™ Private Mail menu:
Options » Preferences » Network settings
and configure the parameters as follows:

Most probably the sending and receiving e-mail parameters are not configured properly in the:
Options » Properties » Network Settings panel.
These settings regulate among other things also the way e-Capsule™ Mail connects to your provider's email server. Network Settings vary from one email provider to another and you will need to double check with your provider to obtain the configuration parameters that can allow e-Capsule™ Private Mail to work with your particular email account.

Yes, e-Capsule™ Private Mail allows you to import emails from Outlook/Outlook Express and to filter them according to their "received" date using the menu option: Message » Import. Therefore, you can set the time filter date to be that of your last import and this will allow you to download only last month's messages.

The current release of e-Capsule™ Private Mail doesn't support importing single contacts from Microsoft® Outlook/Outlook Express. However, you can simply import again the entire Address Book of Outlook which will be stored in a new folder of the e-Capsule Private Mail Address Book without overwriting the old one. Then you can either update the previous Outlook/Outlook Express folder with the new contacts or simply replace it entirely with the new one just imported.

In order to use a self-signed e-Capsule™ Personal Certificate with other email clients you first need to export the certificate following these steps:

• Go to: Options » Preferences » Certificates
• click onto Personal Certificates button located on the right top corner of the panel
• select from the list the certificate that you want to export
• click Export Personal Certificate from the toolbar (second icon from the left)
• choose a location on your PC and save it

To import this certificate into Outlook Express you need to follow these steps:

• Launch Outlook Express
• Go to menu: Tools » Options » Security » Digital IDs…
• Select the Personal tab which lists your personal certificates store
• Click Import…
• Select the Files of type: Personal Information Exchange format (*.pfx, *.p12) when asked to open the certificate to import
• Follow the instructions and data entry choices of the Certificate Import Wizard
• Review and accept the information window on: Importing a new private key exchange

Your personal certificate is now stored in the Personal certificate store of Outlook Express. However, in order to use this self-signed certificate operationally, you also need to explicitly instruct Outlook Express to add this certificate to the Trusted Root Certification Authority store. This is necessary for your own protection since this certificate was self-signed and self-generated using the e-Capsule™ application. In other words, your personal certificate was not issued by any recognized certificate authority and therefore its security cannot be checked by Outlook.

To add your personal certificate to the Trusted Root Certification Authority store, you need to follow exactly the same steps as before with the exception of selecting now the Trusted Root Certification Authority tab instead of the Personal tab:

• Go to menu: Tools » Options » Security » Digital IDs…
• Select the Trusted Root Certification Authority tab which lists the certificates of all the official Certification Authorities
• Click Import…
• Select the Files of type: Personal Information Exchange format (*.pfx, *.p12) when asked to open the certificate to import
• Follow the instructions and data entry choices of the Certificate Import Wizard
• Review and accept the information window on: Importing a new private key exchange

Your personal certificate is now fully operational and can be used for all your email exchanges with Outlook Express.

The e-Capsule™ Private Mail application allows you to import and use digital certificates in Personal Information Exchange format (*.pfx). In order to import a digital certificate into your Personal Certificate store you need to:

• Go to: Options » Preferences » Certificates
• click the Personal Certificates button located on the right top corner of the panel
• click Import Personal Certificate from the toolbar (first icon from the left)
• Enter the password of the private key
• Enter a name for the certificate to import

Now you can sign/encrypt email messages using the imported certificate with private key once you select it as the Profile's default certificate in the Security settings panel.

Digital certificates are issued by companies which act as independent "trusted" certification authorities (in short, CAs) as a full time business activity. As an individual user you typically have access to a standard form of digital certificate, which you can obtain for a yearly maintenance charge from one of these CAs. However, e-Capsule™ Mail allows you to easily create any number of self-signed digital certificates, thereby bypassing the need to contact and pay a CA for securing your e-mail exchanges.

Self-signed digital certificates can be used both to encrypt/decrypt messages, but also to verify a sender's identity and the integrity of the received messages. To verify the digital signature on a message, e-mail clients use the sender's public key attached to his certificate. When this latter is self-signed, there is no way to check the "trustworthiness" of the sender's certificate since no issuing CA can be contacted or trusted. Therefore, the recipient must explicitly instruct the e-mail client to trust the self-signed certificate of the sender before the digital signature can be verified. In other words, the recipient must add the sender to the group of trusted entities (i.e. equivalent to defining the sender as an individual CA). Importing and adding a sender's digital certificate to the e-Capsule™ Address Book Trusted CA Group accomplishes just this task and will let you verify messages belonging to that particular correspondent.

To add a sender's digital certificate to the Trusted CA Group, you need to:

• Click on a signed e-mail (silver color) that you have received from that particular sender
• Import the signer's certificate by clicking: Import Sender's Certificate (last icon on main Toolbar)
• Open the Address Book (icon on toolbar) and select the sender's contact
• Click Contact Properties from the Address Book toolbar
• Click on the Certificates tab to display the imported certificate
• Click: View Certificate
• Click: Add to Trusted

There can be mainly two reasons for this problem:

• You may be entering the wrong private key password
• The default certificate used for decrypting e-mails might not be the correct one.

Here are the possible causes of this problem:

• You still have to import the sender's certificate in your e-Capsule™ Personal Certificate store
• The sender's certificate is not valid (e.g. it has expired)
• The sender's certificate is not "trusted" (i.e. you didn't add it to the Trusted CA Group)
• The message was altered (i.e. something or someone changed the message's body after it was sent).

It seems that the application's U3 package was corrupted and the Launchpad cannot spawn the process anymore and therefore cannot open the e-Capsule™ Private Mail window.

There are a few actions that may have caused this problem:

• improper removal of the USB device while the application is running
• shutting off the PC without first quitting the application (e.g. following a power failure)
• PC operating system crash

You need to remember that the executable code of the e-Capsule™ U3 application is stored on the Removable Disk partition of the U3 device. Differently from the CD partition where the U3 System files are stored, the Removable Disk partition is accessible with read-write privileges (just like any normal USB drive) and therefore can be damaged if handled improperly (similarly to what causes data loss on hard drives after system crashes).

When all other attempts fail (did you try rebooting your PC?), the best solution to this problem is a removal (uninstall) of the e-Capsule™ U3 application, followed by a clean re-install of a new e-Capsule™ U3 package. When given a choice, you should first try to reinstall while keeping the application's data and settings. In fact, a full uninstall will delete also the entire file system data and require you to reconfigure your e-Capsule™ Private Mail from scratch.

This is the step-by-step procedure you need to follow for uninstalling e-Capsule™ Private Mail U3:

• Go to U3 Launchpad » Manage U3 Programs.
• Select e-Capsule™ Mail from the left panel and click Remove program.
• During the application removal procedure you will be asked whether you wish to save your personal settings and data files of Private Mail. Click Yes.

To reinstall the e-Capsule™ Private Mail on your U3 drive you need to:

• Go to U3 Launchpad » Add Programs » Install from my computer
• Find the e-Capsule™ Safe U3 package and select it to launch the installation
• If asked, don't accept usage of old settings and data but require the application to reset all values.

Most likely some messages or the address book entries handled during the last operations you performed have been damaged and may not be recovered. However, in most cases the internal restore process will be able to fix these problems and allow you to use e-Capsule™ Private Mail again after a clean restart. If you keep getting this error message it means that the damage cannot be fixed and you'll need to remove and reinstall the application from the U3 Launchpad as detailed in one of the answers above. Please remember not to remove the USB device while the application is open and especially when the USB LED is blinking (i.e. when data is being written/read on the flash memory).

The license request and activation procedure you need to follow to unlock the trial version installed on your U3 device is the following:

1. Login at the EISST website from this link:

   http://eisst.com/user/login/

   using the login credentials listed in the e-Capsule™ Private Mail order confirmation email sent to you after your purchase.

2. Launch the e-Capsule™ Private Mail application from the U3 Launchpad of the USB device on which you want to install the license.
3. When you see the dialog window which prompts you to Try, Buy or Enter license, click: Buy now. You will be redirected to the EISST license request page.
4. In the EISST license request page, choose I ALREADY HAVE A PREPAID LICENSE NUMBER option and enter (you can use Copy/Paste) the following license number:

   (xxxxxxxxxxxxxxxxxxxxxxx)

5. Click PROCEED
6. Please allow up to 24hrs for the license provisioning process to complete. You will then receive a last email with a link from which you can download the product license for your USB device. Save the license file in some location on your PC.
7. Start the e-Capsule™ Private Mail again and click Enter license when you see the dialog box which invites you to either Try, Buy or Enter a valid license. Locate the downloaded license saved on your PC and click Open.

The downloaded license and the application will thus be fully installed and activated!

IMPORTANT: The e-Capsule™ Private Mail product license is restricted to the USB device used for requesting the purchase. In other words, the application can be used only from one single U3 device at a time since the product license is tied to one unit's serial number.

More detailed instructions with screenshots on how to request and download the license are available at:

http://www.eisst.com/products/license_request_instructions

The e-Capsule™ customer service can be accessed from the following web link: http://www.eisst.com/support/

You can contact technical support also by sending an email to: Quick contact form, describing clearly the problem you are having, providing the steps to replicate it and including information on the PC operating system and application version.