No. The e-Capsule™ PM application uses standard protocols to send and receive emails and
therefore it is compatible with all email clients typically used (such as Microsoft® Outlook,
Outlook Express and the like). One of the main security features of e-Capsule™ Private Mail is
the ability to store emails in encrypted format as they are received, regardless of whether
they were sent encrypted. However, when sending emails the e-Capsule™ Private Mail application
will not automatically sign or encrypt the messages unless explicitly requested by the user.
Yes, you can configure any number of separate email accounts with e-Capsule™ Private Mail
and access each of them separately. In e-Capsule™ Private Mail each email account is assigned
a different Profile with its own preferences, settings and mailbox.
To create a new email Profile, you need to:
Go to the Options menu and select Create Profile.
Please be aware that some web mail accounts may not be enabled for POP3 access.
All email Profiles of e-Capsule™ Private Mail can be either freely accessed or can be protected
by using a secret passphrase. You can enable the passphrase protection on any Profile by selecting
the Protect Profile with Passphrase option from the General Settings window displayed under:
Options » Preferences.
At startup, the e-Capsule™ Private Mail application attempts to load and display the mailbox
of the default email Profile. If the default Profile is protected, the application will prompt
the user to enter the Profile passphrase. If one enters a wrong passphrase for over three
consecutive times, the e-Capsule™ Private Mail application will quit and reset the default Profile
selection. The next time you run e-Capsule™ Private Mail, you will be asked to select a new default
Profile among the list of existing Profiles.
Thus you can easily choose another Profile which has no passphrase protection or for which you
remember the passphrase. This will allow you to use the application, but it will not solve the
problem of accessing the mailbox of the previous default Profile for which you couldn't recall
the passphrase. In other words, the profile protection feature applies only to each individual
Profile and protecting the default Profile doesn't safeguard access to all the other Profiles.
There is no possible way to recover the mailbox of a protected Profile for which you cannot
remember the passphrase. The only alternative is to delete the Profile and create it again from
scratch.
You should consider that not all web mail accounts allow free POP3 usage (e.g. Yahoo mail
provides POP3 access only if you operate with a paid account). Therefore, your web mail account
may have some restrictions for POP3 usage. For example, it may be enabled only when connecting
using your Internet Provider's modem or only after you proper configure the POP3 access in the
settings of your web mail account (see below for a specific example on how to use a Gmail
account).
Yes, the e-Capsule™ Private Mail client allows you to use your Google Gmail account, with
the advantage that you will not have to necessarily use a web browser to send/receive letters
via your Gmail account.
To configure e-Capsule™ Private Mail to work with Gmail you will need to follow these simple
steps:
STEP1:
First of all you have to enable POP3 access for your Gmail box in the Settings of your Gmail
account. To do this, simply login to your Gmail account via any web browser and then go to: Settings » Forwarding and POP and select: Enable POP for all mail (even mail that's already been downloaded) or Enable POP only for mail that arrives from now on and save changes.
STEP2: Go to the e-Capsule™ Private Mail menu: Options » Preferences » Network settings and configure the
parameters as follows:
Most probably the sending and receiving e-mail parameters are not configured properly in the: Options » Properties » Network Settings panel.
These settings regulate among other things also the way e-Capsule™ Mail connects to your provider's
email server. Network Settings vary from one email provider to another and you will need to double
check with your provider to obtain the configuration parameters that can allow e-Capsule™ Private
Mail to work with your particular email account.
Yes, e-Capsule™ Private Mail allows you to import emails from Outlook/Outlook Express and to
filter them according to their "received" date using the menu option: Message » Import. Therefore,
you can set the time filter date to be that of your last import and this will allow you to
download only last month's messages.
The current release of e-Capsule™ Private Mail doesn't support importing single contacts from
Microsoft® Outlook/Outlook Express. However, you can simply import again the entire Address Book
of Outlook which will be stored in a new folder of the e-Capsule Private Mail Address Book without
overwriting the old one. Then you can either update the previous Outlook/Outlook Express folder
with the new contacts or simply replace it entirely with the new one just imported.
In order to use a self-signed e-Capsule™ Personal Certificate with other email clients you
first need to export the certificate following these steps:
Go to: Options » Preferences » Certificates
click onto Personal Certificates button located on the right top corner of the
panel
select from the list the certificate that you want to export
click Export Personal Certificate from the toolbar (second icon from the left)
choose a location on your PC and save it
To import this certificate into Outlook Express you need to follow these steps:
Launch Outlook Express
Go to menu: Tools » Options » Security » Digital IDs…
Select the Personal tab which lists your personal certificates store
Click Import…
Select the Files of type:
Personal Information Exchange format (*.pfx, *.p12)
when asked to open the certificate to import
Follow the instructions and data entry choices of the Certificate Import Wizard
Review and accept the information window on: Importing a new private key exchange
Your personal certificate is now stored in the Personal certificate store of Outlook Express.
However, in order to use this self-signed certificate operationally, you also need to explicitly
instruct Outlook Express to add this certificate to the Trusted Root Certification Authority store.
This is necessary for your own protection since this certificate was self-signed and self-generated
using the e-Capsule™ application. In other words, your personal certificate was not issued by any
recognized certificate authority and therefore its security cannot be checked by Outlook.
To add your personal certificate to the Trusted Root Certification Authority store, you need
to follow exactly the same steps as before with the exception of selecting now the Trusted Root
Certification Authority tab instead of the Personal tab:
Go to menu: Tools » Options » Security » Digital IDs…
Select the Trusted Root Certification Authority tab which lists the certificates of
all the official Certification Authorities
Click Import…
Select the Files of type: Personal Information Exchange format (*.pfx, *.p12) when
asked to open the certificate to import
Follow the instructions and data entry choices of the Certificate Import Wizard
Review and accept the information window on: Importing a new private key exchange
Your personal certificate is now fully operational and can be used for all your email exchanges
with Outlook Express.
The e-Capsule™ Private Mail application allows you to import and use digital certificates
in Personal Information Exchange format (*.pfx). In order to import a digital certificate into
your Personal Certificate store you need to:
Go to: Options » Preferences » Certificates
click the Personal Certificates button located on the right top corner of the panel
click Import Personal Certificate from the toolbar (first icon from the left)
Enter the password of the private key
Enter a name for the certificate to import
Now you can sign/encrypt email messages using the imported certificate with private key once you
select it as the Profile's default certificate in the Security settings panel.
Digital certificates are issued by companies which act as independent "trusted" certification
authorities (in short, CAs) as a full time business activity. As an individual user you typically
have access to a standard form of digital certificate, which you can obtain for a yearly
maintenance charge from one of these CAs. However, e-Capsule™ Mail allows you to easily create
any number of self-signed digital certificates, thereby bypassing the need to contact and pay a
CA for securing your e-mail exchanges.
Self-signed digital certificates can be used both to encrypt/decrypt messages, but also to
verify a sender's identity and the integrity of the received messages. To verify the digital
signature on a message, e-mail clients use the sender's public key attached to his certificate.
When this latter is self-signed, there is no way to check the "trustworthiness" of the sender's
certificate since no issuing CA can be contacted or trusted. Therefore, the recipient must
explicitly instruct the e-mail client to trust the self-signed certificate of the sender before
the digital signature can be verified. In other words, the recipient must add the sender to the
group of trusted entities (i.e. equivalent to defining the sender as an individual CA). Importing
and adding a sender's digital certificate to the e-Capsule™ Address Book Trusted CA Group
accomplishes just this task and will let you verify messages belonging to that particular
correspondent.
To add a sender's digital certificate to the Trusted CA Group, you need to:
Click on a signed e-mail (silver color) that you have received from that particular sender
Import the signer's certificate by clicking: Import Sender's Certificate (last icon on main Toolbar)
Open the Address Book (icon on toolbar) and select the sender's contact
Click Contact Properties from the Address Book toolbar
Click on the Certificates tab to display the imported certificate
In order to activate the trial version of the e-Capsule™ Private Mail HD product, you will need to take the following steps:
Launch the e-Capsule™ Private Mail HD application.
When you see a window offering to Try, Activate or Exit choose Activate.
Copy the Serial Number listed in the email sent to you by the online shop where you purchased the product, paste it in the required field and click Activate.
The application will thus be fully installed and activated!
The e-Capsule™ Private Mail HD application can be installed and run from a computer's hard drive as well as from any external storage device. Each license activation is tied to a specific PC on which the application will be allowed to execute with full features. If executed on a different PC, the application will instead run in trial mode for 14 days before requiring a purchase.
However, the purchase of e-Capsule™ Private Mail HD grants you the right to activate the product for full usage on up to three different PCs. This allows you to configure the application to execute from an external drive and then activate it on your office and home PCs as well as on your laptop.
Yes, transferring the e-Capsule™ Private Mail HD product license to another PC or laptop is possible. In order to transfer the license of an activated e-Capsule™ Private Mail HD product from one PC to a laptop or to another PC, you first have to deactivate the application from the current PC. You then need to activate it on the laptop or new PC on which you wish to use it. Please note that the number of license transfers is limited to three transfers.
Yes, you can reactivate the e-Capsule™ Private Mail HD product license for usage on another PC. Please note that the number of license transfers is limited to three transfers.
You can contact technical support also by sending an email to: Quick contact form, describing clearly the problem
you are having, providing the steps to replicate it and including information on the PC operating system and application version.
